Book through our website or official customer service channels. Please share your selected service, preferred time and address where applicable. Most bookings require a £30 deposit. UK bank transfers are accepted, with payment links or card payments available where offered. Remaining balances and additional charges are confirmed during booking; certain medical services may have different payment arrangements.

Please contact us as early as possible to cancel or reschedule. Generally, cancellations at least 48 hours ahead qualify for a full £30 deposit refund. Later changes may incur reasonable charges reflecting actual circumstances and costs, subject to UK consumer law. If we cannot provide a confirmed service, we will offer an appropriate refund or rescheduling option.

Please be ready at the scheduled time and provide access instructions. A 15-minute grace period normally applies. Afterwards, a £2-per-minute waiting charge may apply where reasonable and disclosed in advance. If the professional cannot reach you or access the property, the booking may need to be cancelled or rearranged.